Thursday, July 16, 2009
New Faces At Our Front Desk!
We certainly hope you will be staying with us soon! If you have stayed at the Sea Bay Hotel in past years, you will notice some new faces at our Front Desk this year. We are proud to say that this year's staff has been very good for our customer service image and improvements. We have received so many compliments on our front desk staff. Guests have mentioned "friendly", "helpful", and also "smiling faces" to name a few (See tripadvisor.com). So from all of us at the Front Desk; Amanda, Ellena, Heather, Holly, Katelin, Leslie, Shelley, and Tyann "We Hope You Will Stay With Us!"
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Your customer service in my opinion stinks. I have spent several summers vacationing at your hotel, and this year was the worst. Your front desk staff was not friendly or advisable what so ever. The manager, Holley, was an intolerable woman to deal with, and if you ask me, that reflects on your ability to hire professional staff as you say. Please post all the complaints that you receive, let us all know that I am not the first to speak my mind.
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